Click Here to Print our Guarantees, Terms and Conditions
Thank you for visiting If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Promler  relationship with you in relation to this website. 
Our site uses order forms for customers to request information, products, and services. We collect visitors' contact information, such as e-mail addresses. It is used to get in touch with a customer to solve a problem, such as an undelivered product. 
While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below.  
In order to provide smooth communication between the customer and Promler the customer is obliged to: a) provide Promler with true and accurate information during the registration process (e.g. company name, address, e-mail address, telephone number, credit card number and expiry date). b) inform Promler immediately about any changes in the information mentioned above.
Prior to starting production, you will receive via e-mail a digital proof of your final custom-made product. This digital proof will allow you to verify color/s and size, spell check and make any additional changes or corrections prior to starting production. The "size" of your lapel pin is determined by measuring the widest or tallest point of your design. If there are no changes or corrections to your proof, return your approval to us via email. This is your signal to us that the order has been approved. Because we are producing a custom-made product with no market available for cancelled orders, an approved order may not be cancelled for any reason.
All computer monitors/ printers do not display colors in the same way, you should confirm your color choice by the Pantone colors given at time of order.
Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your products order in about 14-17 working days.  PLEASE NOTE that our production time is an approximate and there are factors that affect production times, such as splitting orders into different designs, adding quantities or options, and orders for quantities over 10,000 pieces may require longer periods of time to produce. Orders placed with up-front payment (Credit Card or money transfer) become definite when we receive the payment.
Shipping Your Product:  We hope you understand, however, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, the misrouting of your package, or the unavailability of the addressee. In addition, there will be a shipping charge if the product is to be shipped to a location outside of the United States.
All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. 
 All of the products displayed on the Promler website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Promler. Purchase of merchandise from Promler in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you. 
In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Delaware, DE, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against Promler as a result of such a lawsuit or proceeding.  You also agree to hold Promler harmless in such a lawsuit or proceeding.
Feel free to contact us if you have any questions.