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Patches, Lanyards, Lapel Pins

Questions & Answers

Question: What should I do, if I'm not 100% satisfied with the products I ordered?
Answer: At Promler, we take great pride in the quality and craftsmanship of our products. Attention to design and materials is our priority. If you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. For returning items, please contact Customer Service at

Question: What is the minimum order amount for lapel pins, lanyards or embroidered patches?
Answer: The minimum order quantity is 100 pcs for all products.

Question: What type of information do you need to provide me with a free artwork and design proof?
Answer: Just send us a logo, text or an idea of your concept and our designers will provide a digital design proof.

Question: In what file format should I submit a logo?
Answer: You can submit your logo in the following formats: .cdr, .jpeg, .gif, .png, .ppt, .doc, .pdf, .bmp, .tiff, .psd, .eps. and pub.

Question: How should I calculate the size of embroidered patches and lapel pins?
Answer: The size of embroidered patches and lapel pins are calculated by adding the width and height and dividing the sum by two. For example: (4" + 2") / 2 = 3"

Question: How quickly do you respond to my requests?
Answer: Normally within a few hours.

Need help? Call us toll free 1-855-PROMLER our customer service is happy to answer your questions.
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